Customer Support Specialist - Work from home

Job Description

Allbirds is looking for a Customer Support Specialist to join our team on a full-time basis, working remotely from home in Nelson, New Zealand. This position is an entry-level role, requiring at least 1 year of experience in a customer support or similar role. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients, addressing inquiries and resolving issues in a timely and efficient manner.

Responsibilities: - Responding to customer inquiries via phone, email, and chat in a professional and timely manner - Assisting customers with order placement, product information, and general inquiries - Handling and resolving customer complaints and issues with a positive attitude - Updating customer accounts and maintaining accurate records of interactions - Collaborating with other team members to ensure a seamless customer experience - Providing feedback to the product development team based on customer interactions - Striving to exceed customer expectations and deliver a high level of service at all times

Requirements: - Strong communication skills and the ability to empathize with customers - Ability to adapt to changing priorities and work in a fast-paced environment - Strong attention to detail and the ability to problem-solve effectively - Excellent strategic planning skills and the ability to prioritize tasks efficiently - Reliable high-speed internet connection and a quiet workspace for remote work - Proficiency in Microsoft Office and customer support software - Bachelor's degree in a related field is preferred but not required

Personality Traits: - Adaptable: Ability to adjust to new situations and challenges - Reliable: Consistently dependable and responsible in completing tasks

Soft Skills: - Attention to detail: Ability to notice and address important details - Strategic planning: Ability to plan and execute tasks efficiently

Benefits: - Profit sharing opportunities - Life insurance coverage - Travel and spending expenses reimbursement - Opportunities for unlimited personal and professional growth

Equal Opportunity Statement: Allbirds is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified individuals are encouraged to apply.

Deadline to apply: June 27, 2024

If you meet the requirements and are excited about the opportunity to join a dynamic and growing company, we encourage you to apply for the Customer Support Specialist position at Allbirds. We look forward to reviewing your application and potentially welcoming you to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.