Live Chat Manager

Job Description:

Enterprise Products Partners is seeking a talented Live Chat Manager to join our team in Dunedin, Otago, NZ. The Live Chat Manager will be responsible for overseeing our live chat operations, ensuring seamless communication with our customers and providing excellent customer service.

Responsibilities: - Manage a team of live chat agents, providing training, guidance, and mentoring - Develop and implement strategic plans to optimize live chat performance and efficiency - Monitor live chat metrics and KPIs to identify areas for improvement and implement solutions - Collaborate with other departments to ensure seamless communication across all channels - Stay up-to-date on industry trends and best practices in live chat customer service - Handle escalated customer inquiries and provide resolutions in a timely and professional manner - Conduct regular performance reviews and provide constructive feedback to team members - Implement processes and procedures to streamline live chat operations and improve overall customer experience

Requirements: - Bachelor's degree in Marketing, Communications, or related field - Minimum of 8 years of experience in live chat management or customer service role - Proven experience in managing a team and driving results - Strong strategic planning and project management skills - Excellent communication and interpersonal skills - Ability to adapt to changing priorities and work in a fast-paced environment - Driven and results-oriented mindset - Experience with live chat software and CRM systems - Ability to work collaboratively with cross-functional teams

Benefits: - Remote work flexibility - Vision insurance - Paid overtime

Working Environment: At Enterprise Products Partners, we encourage calculated risk-taking to drive innovation and progress. We believe in fostering a collaborative and inclusive work environment where employees can thrive and grow.

Deadline to Apply: May 24, 2024

Equal Opportunity Statement: Enterprise Products Partners is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.