Live Chat Officer

As a Live Chat Officer at Dick’s Sporting Goods in Napier, Hawke's Bay, NZ, you will be responsible for providing exceptional customer service through online chat support. This role is ideal for individuals who are confident, dedicated, and possess strong communication skills.

Responsibilities: 1. Respond to customer inquiries and provide product information via live chat. 2. Resolve customer issues and complaints in a timely and professional manner. 3. Collaborate with other team members to ensure a seamless customer experience. 4. Assist customers with online orders, returns, and exchanges. 5. Maintain accurate records of customer interactions and transactions. 6. Stay up-to-date on product knowledge and company policies. 7. Contribute to the development and improvement of the live chat platform. 8. Provide feedback to management on customer trends and satisfaction.

Requirements: 1. 1 year of experience in customer service or a related field. 2. Strong communication skills and the ability to multitask effectively. 3. Confident and dedicated personality traits. 4. Strong problem-solving skills and the ability to make strategic decisions. 5. Ability to thrive in an energetic and rapidly evolving work setting. 6. Proven track record of delivering exceptional customer service. 7. Proficiency in computer skills and basic knowledge of e-commerce platforms.

Benefits: - Parental leave - Free food - Medical coverage

Equal Opportunity Statement: Dick’s Sporting Goods is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you are looking for an entry-level position with room for growth in a dynamic retail environment, apply now to join our team as a Live Chat Officer at Dick’s Sporting Goods. The deadline to apply is May 6, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.