Live Chat Officer - Work from home

Job Description:

Skellerup Holdings is seeking a talented Live Chat Officer to join our virtual team based in Wellington, NZ. As a Work from Home Live Chat Officer, you will be responsible for providing exceptional customer service through live chat interactions on our website. This role is crucial in maintaining positive relationships with our customers and ensuring their needs are met in a timely and efficient manner.

Responsibilities: 1. Respond to customer inquiries and provide support through live chat on our website. 2. Assist customers with product information, pricing, and order processing. 3. Resolve customer complaints and issues in a professional and timely manner. 4. Collaborate with other team members to ensure a seamless customer experience across all channels. 5. Keep accurate records of customer interactions and transactions. 6. Stay up-to-date on product knowledge and company policies to provide accurate information to customers. 7. Continuously look for ways to improve the live chat experience and customer satisfaction.

Requirements: 1. Bachelor's degree in Business Administration, Marketing, or related field. 2. Minimum of 3 years of experience in customer service or a similar role. 3. Excellent communication skills, both written and verbal. 4. Strong problem-solving abilities and resourcefulness. 5. Confidence in handling challenging customer interactions. 6. Creative thinking skills to provide unique solutions to customer inquiries. 7. Ability to work independently in a remote environment and manage workload effectively. 8. Proficiency in Microsoft Office suite and experience with live chat software. 9. Positive attitude and willingness to learn and grow in a fast-paced environment.

Benefits: - Company equipment provided for remote work. - Dental insurance coverage for added peace of mind. - Generous parental leave to support work-life balance.

Working Environment: At Skellerup Holdings, we strive to create an environment that sparks creativity and inspires greatness in our team members. We value diversity and inclusivity, and encourage collaboration and innovation to drive our success.

Deadline to Apply: Don't miss out on this exciting opportunity! The deadline to apply for the Live Chat Officer position is May 31, 2024.

Equal Opportunity Statement: Skellerup Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all team members feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.