Live Chat Representative

Job Description:

We are looking for a motivated Live Chat Representative to join our team at Charles Schwab in Hamilton, Waikato, NZ. As a Live Chat Representative, you will be responsible for providing exceptional customer service through our online chat platform. This role is perfect for someone who is driven, independent, and excels at communication and teamwork.

Responsibilities: - Engage with customers through live chat to assist with inquiries, provide product information, and resolve issues - Ensure a high level of customer satisfaction by meeting or exceeding customer service standards - Collaborate with team members to improve processes and enhance the overall customer experience - Maintain accurate and detailed records of customer interactions and transactions - Stay up-to-date on company products, services, and policies to provide accurate information to customers - Identify opportunities for upselling or cross-selling products and services to customers

Requirements: - 2 years of experience in a customer service role - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to work independently and as part of a team - Proficiency in using live chat software and other customer service tools - Strong computer skills and ability to multitask in a fast-paced environment

Benefits: - Company-provided equipment - Retirement plan options - Parental leave for eligible employees

Working Environment: At Charles Schwab, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to providing the best possible service to our customers and creating a positive work environment for all employees.

Equal Opportunity Statement: Charles Schwab is an equal opportunity employer and is committed to providing a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.