NZCAR Customer Support

Job Description

This 15 hour per week role (12pm-3pm) involves answering email and phone queries to support pet guardians, veterinary clinics and rescues using the NZ Companion Animal Register (NZCAR) - the microchip database for Aotearoa's pets. 

The successful applicant will be a self-motivated, efficient, admin superstar.

Applications are welcome from people with knowledge of the NZCAR, or animal welfare experience.

We'll be working to appoint someone ASAP.

Tasks & responsibilities

• The NZCAR receives many emails and freephone enquiries each day. We require a highly competent, friendly individual to provide telephone and online support to pet owners and our Approved Users (that is, veterinary clinics, animal rescues, breeders, and local councils etc).
• Support staff update animal records and process orders while providing advice for users to become more self-sufficient in the future. Some empathic lost animal advice is also required
• Existing staff members typically work shifts 8am until early afternoon, or early afternoon until 5pm. Weekdays only. Some of this time is sole charge. (Outside of these hours we use a 3rd party support centre so we can provide 24hour care). The current role will be 12pm-3pm covering peak phone times.
• Applicants must have a suitable home office set up, including a quiet place to work, suitable broadband availability etc. You must have space for a small amount of stock and the ability for quick courier pick-ups from your home.

Qualifications & experience

• The successful applicant will be familiar with the companion animal industry and have experience with microchip registrations on the NZCAR.
• You will have an excellent and unflappable telephone manner and be able to problem solve.
• Strict adherence to policies, especially around privacy, is a must.
• As this is a work from home position, self-motivation and efficiency is critical.
• We are looking for the ability to contribute to a team, although working alone.
• A Ministry of Justice check will be required.
• We are looking to appoint someone who lives in a main city for ease of courier deliveries, better internet service, and access to main travel hubs.
• Please apply with a CV AND cover letter. The cover letter should explain why this part time, animal-related role suits you as well as any relevant experience.

Benefits

• Rare opportunity to work from home in animal welfare
• Good remuneration
• Opportunity to grow
• Work for a national charity in companion animal welfare
• Supportive, fun team
• Phone system, laptop and accessories provided
• Home office allowance paid monthly

About us

Companion Animals New Zealand is a registered charity that educates the community on providing A Good Life for their companion animals. We share our knowledge and resources, and offer important services including the NZ Companion Animal Register (NZCAR) and our Accreditation Programme for Animal Behaviour Professionals. Our staff work from home around the country, yet work closely in a friendly and supportive environment. This position will be working within the NZCAR team.

Organisation

Companion Animals New Zealand

Job Summary

This 15 hour per week role (12pm-3pm) involves answering email and phone queries to support pet guardians, veterinary clinics and rescues using the NZ Companion Animal Register (NZCAR) - the microchip database for Aotearoa's pets.

Salary

$25 per hour

How to apply

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in New Zealand?

• How many years' experience do you have as a Customer Support Role?

• How much notice are you required to give your current employer?

Sector

Not for Profit

Cause (Sustainable Development Goals)

Other