Online Call Center Specialist

Job Description:

We are currently seeking a motivated and adaptable individual to join our team as an Online Call Center Specialist at Leucadia National in Hamilton, Waikato, NZ. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in customer service.

Responsibilities: - Handle incoming calls and emails from customers, providing exceptional customer service and resolving inquiries and issues in a timely manner. - Utilize problem-solving skills to effectively address customer concerns and escalate as needed. - Demonstrate leadership by taking ownership of customer interactions and ensuring a high level of customer satisfaction. - Maintain a positive and professional attitude at all times, representing the company in a positive light. - Meet or exceed performance metrics, such as call handle time and customer satisfaction scores.

Requirements: - Must be driven and adaptable, able to thrive in a fast-paced and evolving work environment. - Excellent problem-solving skills and the ability to think on your feet. - Strong leadership skills, able to take initiative and make decisions independently. - A positive attitude and a passion for providing exceptional customer service. - Excellent communication skills, both written and verbal. - High school diploma or equivalent.

Benefits: - Vision insurance to keep you covered. - Free accommodation provided for employees in need. - Retirement plan options to help you plan for the future.

Working Environment: At Leucadia National, we embrace a culture that challenges norms and encourages bold thinking. You will have the opportunity to work with a dynamic team of professionals who are dedicated to providing the best possible service to our customers.

Deadline to Apply: 2024-06-27

Equal Opportunity Statement: Leucadia National is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.