Online Client Relations Associate

Job Description:

We are seeking a reliable and confident Online Client Relations Associate to join our team at Chesapeake Energy in Christchurch, Canterbury, NZ. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a similar role. The Online Client Relations Associate will be responsible for maintaining positive relationships with clients through online communication channels, providing exceptional customer service, and supporting the sales team.

Responsibilities: - Manage client inquiries and provide timely responses via email, chat, and social media platforms - Build and maintain strong relationships with clients to ensure customer satisfaction and retention - Collaborate with the sales team to identify opportunities for upselling or cross-selling products and services - Prepare and deliver online presentations to clients and potential customers - Monitor client feedback and escalate any issues or concerns to the appropriate team members - Assist in developing online marketing strategies to attract new clients and engage existing ones - Keep accurate records of client interactions and transactions using our CRM system - Stay up-to-date on industry trends and company products to better assist clients

Requirements: - Bachelor's degree in Business, Marketing, or related field preferred - Excellent communication skills, both written and verbal - Strong leadership skills and the ability to work independently - Experience with online customer service tools and platforms - Proficiency in Microsoft Office and online communication tools - Ability to prioritize tasks and manage time effectively - Experience in a client-facing role is a plus

Benefits: - Free food provided during working hours - Paid sick leave - Company-provided equipment for remote work

Working Environment: At Chesapeake Energy, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We are committed to promoting a workplace where all employees feel supported and valued for their unique contributions.

Deadline to Apply: June 27, 2024

Equal Opportunity Statement: Chesapeake Energy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.