Online Client Relations Manager

Job Description:

The Online Client Relations Manager at Interpublic Group will be responsible for managing and maintaining relationships with our online clients, ensuring their needs are met and expectations are exceeded. This role will require a high level of communication skills, as well as the ability to analyze data and trends in order to provide strategic recommendations for client growth and retention. The ideal candidate will be motivated and hardworking, with at least 8 years of experience in a similar role.

Responsibilities: - Develop and maintain strong relationships with online clients - Respond to client inquiries and provide high-quality customer service - Analyze client data and metrics to identify trends and areas for improvement - Work closely with internal teams to develop and implement client strategies - Collaborate with sales and marketing teams to ensure client satisfaction and retention - Monitor client campaigns and make recommendations for optimization - Keep up-to-date on industry trends and best practices to provide valuable insights to clients - Provide regular reporting and updates to clients on campaign performance

Requirements: - Bachelor's degree in Marketing, Business, or a related field - 8+ years of experience in client relations or account management - Strong communication and interpersonal skills - Critical thinking and problem-solving abilities - Adaptability and flexibility in a fast-paced environment - Proficiency in Microsoft Office and CRM software - Experience in online marketing and digital strategy is preferred - Ability to work independently and as part of a team - Strong organizational skills and attention to detail

Benefits: - Relocation allowance for out-of-town candidates - Paid overtime for hours worked beyond regular schedule - Joining bonus for successful candidates - Opportunities for career growth and development within Interpublic Group

Working Environment: At Interpublic Group, we encourage curiosity and questioning to fuel innovation and growth. Our team is diverse and collaborative, with a focus on continuous learning and development. We provide a supportive environment where employees can thrive and succeed in their roles.

Equal Opportunity Statement: Interpublic Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or disability. All qualified applicants will receive consideration for employment.

Deadline to apply: June 22, 2024

If you meet the requirements and are interested in joining our team as an Online Client Relations Manager, we encourage you to apply before the deadline. We look forward to receiving your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.