Online Client Service Assistant

Job Description:

UGI is seeking a detail-oriented and highly motivated Online Client Service Assistant to join our team in Napier, Hawke's Bay, NZ. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a similar role and possess the resilience and confidence needed to excel in a fast-paced environment.

Responsibilities: - Provide exceptional customer service to clients through online platforms, including email, chat, and social media - Manage client inquiries, troubleshoot issues, and resolve any problems in a timely and professional manner - Collaborate with the sales team to ensure seamless communication and address client needs effectively - Maintain up-to-date knowledge of products and services to provide accurate information to clients - Assist in the development and implementation of client service strategies to improve overall satisfaction and retention - Perform administrative tasks, such as data entry, reporting, and maintaining client records - Coordinate with other departments as needed to ensure a smooth client experience

Requirements: - Bachelor's degree in Business Administration or a related field preferred - Excellent communication and interpersonal skills - Proficiency in Microsoft Office and CRM software - Strong organizational and time-management skills - Ability to work independently and as part of a team - Prior experience in customer service or client relations - Resilient attitude and ability to thrive in a fast-paced environment - Confidence to handle challenging situations effectively - People management and presentation skills

Benefits: - Disability insurance - Paid Time Off (PTO) - Gym membership

Working Environment: At UGI, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where every employee feels valued and respected. We believe in equal opportunities for all and promote a workplace that celebrates individual differences.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: UGI is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where everyone is welcome and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.