Online Client Support Assistant

Job Description:

NCR is seeking an Online Client Support Assistant to join our team in Hamilton, Waikato, NZ. This is a full-time entry-level position with the opportunity for remote work flexibility. As an Online Client Support Assistant, you will be responsible for providing exceptional customer service to our clients through online platforms. You will assist clients with any technical issues they may be experiencing, provide guidance on using our products or services, and ensure overall client satisfaction.

Responsibilities: - Respond to client inquiries and provide support through various online channels such as email, chat, and social media - Troubleshoot technical issues and provide solutions in a timely manner - Assist clients in navigating our online platform and using our products or services effectively - Collaborate with internal teams to escalate and resolve complex client issues - Maintain accurate records of client interactions and follow up as needed - Continuously strive to improve the overall client support experience

Requirements: - Motivated individual with a strong sense of resilience - Excellent communication skills and the ability to empathize with clients - Strong planning and strategic planning skills - Ability to work independently and as part of a team - Proficiency in using online communication tools and platforms - No prior experience required, training will be provided - High school diploma or equivalent

Benefits: - Remote work flexibility - Company-provided equipment - Disability insurance - Opportunity to be part of a company that pioneers change and sets industry benchmarks

Equal Opportunity Statement: NCR is an equal opportunity employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive environment for all employees.

Deadline to apply: 2024-05-17

Join NCR and make a positive impact in the lives of our clients through exceptional online client support!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.