Online Client Support Associate

Job Description: Prudential Financial is seeking a proactive and motivated Online Client Support Associate to join our dynamic team in Dunedin, Otago, NZ. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a similar role, demonstrating confidence and drive in their work.

Responsibilities: - Provide online support to clients through various communication channels, including email, chat, and social media. - Assist clients with account inquiries, technical issues, and general information about financial products and services. - Build and maintain strong relationships with clients, ensuring their needs and expectations are met. - Collaborate with internal teams to address client concerns and escalate issues when necessary. - Utilize persuasion skills to promote additional products and services to clients. - Manage time effectively to handle multiple client inquiries simultaneously and meet performance targets. - Stay updated on industry trends and best practices to enhance the client experience.

Requirements: - 2+ years of experience in a customer support or client-facing role. - Confident and driven personality traits. - Strong persuasion skills to effectively communicate with clients. - Excellent time management abilities to prioritize tasks and meet deadlines. - Bachelor's degree in Business Administration, Finance, or related field preferred. - Proficiency in using CRM software and online communication tools. - Excellent written and verbal communication skills. - Ability to work collaboratively with colleagues from diverse backgrounds.

Benefits: - Dental insurance - Parental leave - Medical coverage

Working Environment: As an Online Client Support Associate at Prudential Financial, you will have the opportunity to collaborate with colleagues worldwide, fostering a global village mentality. We believe in creating a supportive and inclusive work environment where all employees can thrive and grow professionally.

Equal Opportunity Statement: Prudential Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, age, or any other protected class. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.