Online Client Support Associate

Job Description:

We are seeking a motivated and detail-oriented Online Client Support Associate to join our team at Supervalu in Wellington, NZ. As an Associate Level position, the ideal candidate should have at least 2 years of experience in a similar role and possess a confident and hardworking attitude. The Online Client Support Associate will be responsible for assisting clients with any online inquiries or issues they may have, providing excellent customer service, and ensuring client satisfaction.

Responsibilities: - Respond to client inquiries and issues via online chat, email, or phone - Provide product information, pricing, and availability to clients - Assist clients with placing orders or making changes to existing orders - Troubleshoot any technical issues clients may encounter with the online platform - Work closely with the sales and logistics teams to ensure seamless order processing and delivery - Maintain accurate and detailed records of client interactions and transactions - Continuously update and improve client support processes to enhance efficiency and customer satisfaction

Requirements: - Minimum of 2 years of experience in a client support role - Excellent communication skills, both written and verbal - Strong decision-making abilities and problem-solving skills - Ability to work in a fast-paced environment and prioritize multiple tasks - Proficient in Microsoft Office and CRM software - Experience working in the e-commerce or retail industry is a plus

Benefits: - Free food provided during working hours - Paid sick leave - Life insurance coverage

Working Environment: At Supervalu, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We value innovation, collaboration, and individual growth. Our team works together to achieve common goals while encouraging creativity and autonomy.

Deadline to apply: June 27, 2024

Equal Opportunity Statement: Supervalu is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, gender identity, age, disability, or any other protected characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.