Online Client Support Officer

As an Online Client Support Officer at Publix Super Markets in Christchurch, Canterbury, NZ, you will play a vital role in providing exceptional customer service to our online clients. This full-time position at the Associate Level requires a minimum of 2 years of experience in a similar role.

Responsibilities: - Provide timely and accurate responses to client inquiries through various communication channels such as email, chat, and phone - Assist clients with order placement, product information, delivery details, and issue resolution - Maintain a high level of customer satisfaction by addressing client concerns and ensuring a positive experience - Collaborate with internal teams to escalate and resolve complex client issues - Keep detailed records of client interactions and transactions in our CRM system - Stay up-to-date on product knowledge, company policies, and industry trends

Requirements: - Resilient and confident personality traits - Excellent communication and interpersonal skills - Strong cooperation and adaptability skills - Ability to multitask and prioritize in a fast-paced environment - Familiarity with CRM systems and online communication tools - High school diploma or equivalent required; Bachelor's degree preferred

Benefits: - Travel and spending expenses - Relocation allowance for eligible candidates - Company transportation for work-related travel - Competitive salary and benefits package

Working Environment: At Publix Super Markets, we prioritize understanding and empathy in all interactions. Our team members are encouraged to actively listen to clients, show compassion, and demonstrate a genuine desire to help. We believe in creating a supportive and inclusive work environment where every team member can thrive.

Equal Opportunity Statement: Publix Super Markets is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workforce and encourage individuals from all backgrounds to apply.

Deadline to apply: May 31, 2024. Apply now to join our dedicated team and make a positive impact on our online clients' experience!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.