Online Contact Center Representative

We are looking for a highly motivated and resourceful Online Contact Center Representative to join our team at SpartanNash in Dunedin, Otago, NZ. As an Entry Level position, we are seeking candidates with at least 1 year of experience in a customer service or contact center role.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Provide accurate information about products, services, and promotions - Process orders, returns, and exchanges - Troubleshoot and resolve customer issues and complaints - Collaborate with other departments to ensure customer satisfaction - Meet or exceed performance goals for productivity, quality, and customer satisfaction

Requirements: - Excellent communication and interpersonal skills - Strong decision-making and project management skills - Ability to work independently as well as part of a team - Proficiency in computer systems and software - High school diploma or equivalent

Personality traits: - Resourceful: Ability to find solutions to problems and think outside the box - Driven: Motivated to achieve goals and exceed expectations

Soft skills: - Project management: Ability to prioritize tasks and manage time effectively - Decision-making: Ability to make sound decisions in a fast-paced environment

Benefits: - Retirement plan - Disability insurance - Dental insurance

Working environment: At SpartanNash, we value continuous learning and adaptation to stay ahead in a rapidly changing world. Our Online Contact Center Representatives are encouraged to grow and develop their skills to succeed in their roles.

Deadline to apply: June 11, 2024

Equal opportunity statement: SpartanNash is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.