Online Contact Center Specialist

Job Description:

As an Online Contact Center Specialist at Sealed Air in Dunedin, Otago, NZ, you will be responsible for providing exceptional customer service through various online channels. Your main duties will include responding to customer inquiries via email, chat, and social media, resolving customer issues and complaints, and ensuring customer satisfaction.

Responsibilities: - Respond to customer inquiries promptly and professionally via email, chat, and social media platforms - Resolve customer issues and complaints in a timely and efficient manner - Provide product information, pricing, and availability to customers - Process orders, returns, and exchanges accurately - Maintain customer records and update databases as needed - Collaborate with other departments to address customer needs and concerns - Meet or exceed performance goals for response times, resolution rates, and customer satisfaction - Stay up to date on company products, services, and policies - Proactively identify areas for improvement in the customer service process

Requirements: - 1 year of experience in customer service or a related field - Energetic and motivated personality - Excellent communication and interpersonal skills - Strong negotiation and analysis skills - Ability to work well under pressure and handle multiple tasks simultaneously - Proficiency in Microsoft Office and customer service software - High school diploma or equivalent required, Bachelor's degree preferred

Benefits: - Travel and spending expenses covered - Joining bonus - Dental insurance - Opportunity to be part of a team that leads the industry through cutting-edge ideas and solutions

Working Environment: At Sealed Air, you will be part of a team that values innovation, collaboration, and excellence. We are committed to providing a supportive and inclusive work environment where employees can thrive and grow.

Equal Opportunity Statement: Sealed Air is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.