Online Contact Center Specialist

Job Description:

Land O’Lakes is seeking a motivated and detail-oriented individual to join our team as an Online Contact Center Specialist in our Nelson, NZ location. As an Associate-level position, the Online Contact Center Specialist will be responsible for managing online customer inquiries, providing support, and ensuring a positive customer experience.

Responsibilities: - Respond to online customer inquiries via email, chat, and social media platforms in a timely and professional manner - Provide product information, troubleshooting assistance, and general support to customers - Collaborate with cross-functional teams to address customer issues effectively - Utilize CRM software to track customer interactions and resolutions - Identify and escalate priority issues to appropriate teams for resolution - Generate reports on customer feedback and trends - Assist with training new team members on customer service best practices

Requirements: - 2 years of experience in customer service or online contact center role - Confident and resourceful personality traits - Strong people management and teamwork skills - Excellent written and verbal communication skills - Proficiency in CRM software and Microsoft Office Suite - Ability to multitask and prioritize in a fast-paced environment - Bachelor’s degree in a related field preferred

Benefits: - Competitive salary - Travel and spending expenses covered - Vision insurance - Retirement plan - Opportunity to work in a supportive and collaborative team environment

Working Environment: At Land O’Lakes, we pride ourselves on building strong connections with our customers and treating our colleagues like an extended family. The Online Contact Center Specialist will have the opportunity to work in a positive and inclusive environment, where teamwork and collaboration are valued.

Equal Opportunity Statement: Land O’Lakes is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applicants from all backgrounds and encourage individuals of all races, genders, sexual orientations, and abilities to apply.

Deadline to apply: June 27, 2024

If you meet the requirements and are interested in joining our team as an Online Contact Center Specialist, we encourage you to submit your application before the deadline. We look forward to reviewing your qualifications and potentially welcoming you to the Land O’Lakes family.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.