Online Customer Service Officer

Job Description:

Weta Digital is seeking a highly motivated and driven Online Customer Service Officer to join our team in Dunedin, Otago, NZ. As an Associate Level Online Customer Service Officer, you will be responsible for providing exceptional customer service to our online clients. This role requires a minimum of 4 years of relevant experience in a customer service capacity.

Responsibilities: - Respond to customer inquiries via email, chat, and social media in a timely and professional manner - Resolve customer issues and complaints effectively and efficiently - Process orders and manage refunds and exchanges - Provide product information and guidance to customers - Collaborate with internal teams to address customer concerns and improve the overall customer experience - Stay up-to-date on company products, promotions, and policies - Ensure customer satisfaction and loyalty through excellent service delivery

Requirements: - 4 years of experience in a customer service role - Driven and motivated individual with a passion for providing excellent customer service - Strong problem-solving and negotiation skills - Excellent written and verbal communication skills - Ability to work in a fast-paced environment and multitask effectively - Knowledge of CRM systems and online communication tools - Proficiency in Microsoft Office Suite

Benefits: - Vision insurance - Paid Time Off (PTO) - Company transportation

Working Environment: At Weta Digital, we flourish in a culture that embraces change and responds resiliently. We foster a collaborative and innovative work environment where employees are encouraged to grow and succeed.

Equal Opportunity Statement: Weta Digital is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. We encourage all qualified individuals to apply.

Deadline to Apply: 2024-06-11

If you meet the requirements and are excited about the opportunity to join our team as an Online Customer Service Officer at Weta Digital, please submit your application before the deadline. We look forward to reviewing your application and potentially welcoming you to our dynamic team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.