Online Customer Success Assistant

Job Description:

Les Mills International is seeking an enthusiastic and dedicated Online Customer Success Assistant to join our team in Dunedin, Otago, NZ. As an Associate level role, the successful candidate should have at least 4 years of experience in customer service or a related field.

Responsibilities: - Assist with managing customer relationships through various online platforms - Provide support to customers via email, chat, and phone - Work closely with the Customer Success team to ensure customer satisfaction - Help customers troubleshoot any issues they may encounter with our online services - Collaborate with other departments to improve the overall customer experience - Maintain accurate records of customer interactions and transactions - Contribute to the development and implementation of customer success strategies - Stay up-to-date on industry trends and best practices in online customer service

Requirements: - Energetic and hardworking personality - Excellent people management and teamwork skills - Strong communication and problem-solving abilities - Proficiency in using online communication tools and platforms - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Bachelor's degree in a related field is preferred - Experience in the fitness or e-commerce industry is a plus - Knowledge of CRM systems and customer support software is an advantage

Benefits: - Medical coverage - Retirement plan - Employee discounts - Opportunities for professional development and growth

Working Environment: At Les Mills International, we uphold the highest standards of ethical conduct and integrity. We are committed to creating a positive and inclusive work environment where all employees are treated with respect and fairness.

Deadline to Apply: Please submit your application by June 11, 2024.

Equal Opportunity Statement: Les Mills International is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other legally protected status. We welcome and encourage applications from all qualified individuals, including those with diverse backgrounds and perspectives.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.