Online Customer Success Associate

Job Description:

Molina Healthcare is seeking a motivated and detail-oriented individual to join our team as an Online Customer Success Associate in Christchurch, Canterbury, NZ. As an Entry Level position, no prior experience is required, making this a perfect opportunity for recent graduates or individuals looking to start their career in the healthcare industry.

Responsibilities: - Engage with customers through various online platforms to address their questions, concerns, and feedback in a timely and professional manner - Provide support and guidance to customers on navigating Molina Healthcare's online systems and services - Collaborate with internal teams to resolve customer issues and ensure a positive customer experience - Analyze customer data and feedback to identify trends and areas for improvement - Assist in the development of customer success strategies to drive user engagement and satisfaction - Stay up-to-date on industry trends and best practices related to online customer success

Requirements: - Strong communication skills, both written and verbal - Resourceful and able to think creatively to solve problems - Resilient in the face of challenges and able to maintain a positive attitude - Ability to make sound decisions quickly and independently - Adaptability to work in a fast-paced and dynamic environment - Bachelor's degree in business, healthcare, or a related field (preferred but not required)

Benefits: - Medical coverage - Life insurance - Paid sick leave

Working Environment: At Molina Healthcare, we value diversity and inclusivity. We strive to cultivate leaders who foster mentorship and create a supportive work environment for all employees.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Molina Healthcare is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.