Online Customer Support Assistant

Job Description:

Trinity Industries is seeking a motivated and reliable Online Customer Support Assistant to join our team in Auckland, NZ. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a customer support or related role.

Responsibilities: - Provide online customer support via email, chat, and phone channels - Resolve customer inquiries and issues in a timely and professional manner - Assist customers with product information, order status, and account management - Process returns, exchanges, and refunds according to company policies - Collaborate with internal teams to address customer concerns and feedback - Maintain accurate records of customer interactions and transactions - Contribute to continuous improvement initiatives to enhance the customer experience

Requirements: - Strong communication skills, both written and verbal - Ability to work independently and prioritize tasks effectively - Prior experience in customer support or a similar role - Reliable and dependable with a positive attitude - Excellent time management skills and ability to multitask - Familiarity with online customer support platforms and CRM systems - Proficiency in Microsoft Office Suite and other relevant software applications

Personality Traits: - Reliable - Independent

Soft Skills: - Communication - Time Management

Benefits: - Retirement plan - Joining Bonus - Remote work flexibility

Working Environment: At Trinity Industries, we empower our employees to take ownership and make impactful decisions. Our collaborative culture encourages innovation and growth, providing a supportive environment for professional development.

Deadline to apply: 2024-05-22

Equal Opportunity Statement: Trinity Industries is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.