Online Customer Support Manager

Job description:

Booktrack is seeking a dynamic and experienced Online Customer Support Manager to join our team in Auckland, New Zealand. As the Online Customer Support Manager, you will be responsible for managing and leading a team of customer support representatives to ensure exceptional service delivery to our online customers.

Responsibilities: - Develop and implement strategies to improve the overall customer support experience - Manage a team of customer support representatives, including recruitment, training, and performance management - Monitor and analyze customer support metrics to identify trends and areas for improvement - Work closely with other departments, such as sales and marketing, to ensure a seamless customer experience - Respond to escalated customer inquiries and resolve issues in a timely and efficient manner - Maintain a high level of product knowledge to effectively support customers - Stay up to date on industry trends and best practices in customer support

Requirements: - Bachelor's degree in business or a related field - Minimum of 8 years of experience in customer support, with at least 3 years in a managerial role - Excellent communication and interpersonal skills - Strong decision-making and leadership abilities - Ability to adapt to a fast-paced and changing environment - Confident and customer-focused mindset - Experience working in a global environment is a plus

Personality traits: adaptable, confident Soft skills: decision-making, leadership

Benefits: - Disability insurance - Travel and spending expenses - Joining bonus

Working environment: - Collaborate with colleagues worldwide, fostering a global village mentality

Deadline to apply: June 27, 2024

Equal opportunity statement: Booktrack is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.