Online Customer Support Officer

Job Description: As an Online Customer Support Officer at Navient, you will be responsible for providing exceptional customer service to our clients through various online platforms. You will be the first point of contact for any customer inquiries, concerns, or issues that may arise. Your primary role will be to assist customers with any questions they may have regarding our products or services, as well as to troubleshoot and resolve any technical issues they may encounter.

Responsibilities: - Respond to customer inquiries in a timely and professional manner through email, chat, or social media platforms - Assist customers with account setup, login issues, payment processing, and other technical support tasks - Provide product information and recommendations to customers based on their needs and preferences - Escalate any unresolved issues to the appropriate department or supervisor for further assistance - Maintain accurate and detailed records of customer interactions and transactions - Proactively identify and address any potential issues or trends in customer feedback or inquiries

Requirements: - At least 1 year of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong problem-solving abilities and a proactive mindset - Ability to work independently and under pressure - Resilient and able to handle difficult customer interactions with empathy and professionalism

Personality Traits: - Resilient: Able to bounce back from setbacks and challenges - Independent: Self-motivated and able to work effectively without constant supervision

Soft Skills: - Communication: Able to effectively convey information to customers in a clear and concise manner - Problem-solving: Able to analyze complex situations and find effective solutions

Benefits: - Free accommodation - Paid sick leave - Travel & spending expenses

Working Environment: At Navient, we believe in aligning our work with a greater purpose and contributing to a meaningful mission. As an Online Customer Support Officer, you will have the opportunity to make a positive impact on our customers' lives and contribute to the success of our organization.

Deadline to Apply: June 27, 2024

Equal Opportunity Statement: Navient is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by applicable laws. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.