Online Web Chat Manager

The Online Web Chat Manager at BB&T Corp. in Wellington, NZ will be responsible for managing and optimizing the company's online web chat platform to provide exceptional customer service and support. The ideal candidate for this Mid-to-Senior Level position will have at least 8 years of experience in a similar role and possess a dedication to excellence and reliability.

Responsibilities: 1. Manage and oversee the operation of the online web chat platform to ensure a seamless customer experience. 2. Develop and implement strategies to increase engagement and conversion rates through the web chat channel. 3. Monitor and analyze metrics and performance data to make data-driven decisions to drive strategic initiatives. 4. Train and supervise a team of web chat agents to provide high-quality customer service and support. 5. Collaborate with cross-functional teams to integrate the web chat platform with other customer service channels. 6. Stay up-to-date on industry trends and best practices to continually improve the web chat platform. 7. Create and deliver presentations to senior management on the performance and impact of the web chat platform.

Requirements: 1. 8+ years of experience in online web chat management or a related field. 2. Strong people management skills and the ability to lead a team effectively. 3. Excellent presentation skills to communicate complex ideas clearly and persuasively. 4. Strong analytical skills to interpret data and make informed decisions. 5. Dedication to providing exceptional customer service and support. 6. Reliable and able to meet deadlines in a fast-paced environment. 7. Bachelor's degree in a related field is preferred.

Benefits: 1. Travel and spending expenses covered. 2. Travel opportunities for professional development and networking. 3. Free accommodation during work-related trips.

Working Environment: At BB&T Corp., we leverage data to inform decisions and drive strategic initiatives. We are committed to creating a culture of innovation and excellence in everything we do.

Equal Opportunity Statement: BB&T Corp. is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any status protected by applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.