Student Support and Engagement Advisor

Waipapa Taumata Rau | The University of Auckland

Our mission and values place a strong emphasis on both our student body and our scholarly community, and we work with both community and enterprise to advance the well-being of the peoples of Auckland and New Zealand, with a clear commitment to pursuing sustainability.

Job Description

Te Whiwhinga mahi | The opportunity

The Faculty of Creative Arts and Industries is looking for a Student Support and Engagement Adviser to join the team, taking a pivotal role in supporting student retention and progression by ensuring our CAI students are well supported in all aspects of student life.

You will be responsible for providing tailored support to promote student engagement, retention, academic progression, and a positive experience for students within equity groups. You will work collaboratively with internal stakeholders to promote activities, projects and initiatives that support equity and strive to better understand the needs of our students in equity groups.

This is a full-time (37.5 hours per week), 1 year fixed-term opportunity.
The remuneration for this role is $65,000 - $72,700 per annum, dependent on skills and experience.

For more detailed information, please refer to the Position Description .

Mō tō mātou rōpū | About the team

The Student Support and Engagement team help students thrive at university and make the most of their student experience. We connect students with a wide range of support services, opportunities, and resources to meet their individual needs.

He kōrero mōu | About you

To be successful in this role, you will have:

• Experience working in an environment requiring high levels of customer service delivery.
• Understanding of equity issues in New Zealand especially with relation to Māori and Pacific Island people.
• Computer literate with knowledge of Microsoft suite of programmes.
• Tertiary qualification or equivalent experience working with tertiary students or academics and providing pastoral care is preferable.

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities. 

The University is committed to providing an excellent working environment through:

• Flexible employment practices (including working from home, flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks’ annual leave

In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services. 

For more information, please visit  Staff Benefits . Me pēhea te tuku tono | How to apply

Applications must be submitted online, by the closing date of 25 April 2024 to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.

Please reach out to Fern Insh, via , for a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email.

Additional Information

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpu iMVPFAFF + , people with disabilities, parenting support, flexible work and other personal circumstances go to  

The University is committed to providing a safe, inclusive, and equitable environment where everyone can thrive. For further information see Te Ara Tautika | the Equity Policy and visit