Remote Support Assistant

Job Description:

GameStop is seeking a motivated and confident Remote Support Assistant to join our team in Christchurch, Canterbury, NZ. As a Remote Support Assistant at GameStop, you will be responsible for providing technical support to our customers remotely. This is a full-time position at the Associate Level, requiring a minimum of 2 years of experience in a similar role.

Responsibilities: - Respond to customer inquiries and provide technical support remotely via phone, email, or chat - Troubleshoot and resolve technical issues with hardware and software - Provide guidance and assistance to customers with product setup and usage - Document customer interactions and resolutions in our CRM system - Collaborate with other team members to ensure timely and effective support for customers - Stay up-to-date on product knowledge and industry trends to provide accurate information to customers - Assist in the development and implementation of support processes and procedures

Requirements: - 2+ years of experience in a technical support role - Excellent communication skills and the ability to explain technical concepts clearly to non-technical customers - Strong decision-making skills and the ability to prioritize and manage multiple projects effectively - Flexibility to work remotely and occasionally outside of regular business hours - Motivated and confident personality with a passion for customer service - Experience with project management tools and software is a plus

Benefits: - Paid overtime for additional hours worked - Paid Time Off (PTO) for vacation and sick leave - Remote work flexibility for a better work-life balance

Working Environment: At GameStop, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing exceptional support and service to ensure our customers have an enjoyable experience with our products. We value teamwork, innovation, and continuous improvement in everything we do.

Deadline to Apply: Interested candidates should submit their application by May 6, 2024.

Equal Opportunity Statement: GameStop is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, disability, age, or any other basis protected by applicable law. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.