Support Manager

Job Description:

BB&T Corp. is seeking a passionate and resourceful Support Manager to join our team in Hamilton, Waikato, NZ. As a Support Manager, you will be responsible for overseeing the day-to-day operations of our support team, ensuring that our clients receive the highest level of service and support.

Responsibilities: 1. Manage and lead a team of support staff, providing guidance and support to ensure high performance and customer satisfaction. 2. Develop and implement strategies to improve support processes and efficiency. 3. Monitor and analyze support metrics to identify trends and areas for improvement. 4. Collaborate with other departments to provide seamless support for our clients. 5. Handle escalated customer issues and complaints, resolving them in a timely and professional manner. 6. Train and onboard new support team members. 7. Maintain accurate records of customer interactions and transactions. 8. Stay up-to-date on industry trends and best practices in customer support.

Requirements: 1. Bachelor's degree in Business Administration or a related field. 2. 7 years of experience in a customer support or related role, with at least 3 years in a managerial position. 3. Excellent communication and interpersonal skills. 4. Strong negotiation and problem-solving skills. 5. Attention to detail and the ability to multitask effectively. 6. Proficiency in Microsoft Office and CRM software. 7. Ability to work in a fast-paced environment and handle high-pressure situations.

Benefits: 1. Company transportation for work-related travel. 2. Relocation allowance for eligible candidates. 3. Profit sharing opportunities for high-performing employees.

Working Environment: At BB&T Corp., we value building strong relationships with our colleagues, clients, and partners. Our team works collaboratively to provide the best support possible for our clients, and we encourage open communication and teamwork.

Equal Opportunity Statement: BB&T Corp. is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.