Support Manager

Job Description:

Commercial Metals is seeking a dynamic and experienced Support Manager to join our team in Nelson, NZ. As a Support Manager, you will be responsible for overseeing and coordinating all aspects of customer support services to ensure high levels of customer satisfaction. This position requires a candidate who is resourceful, reliable, and possesses excellent communication and innovation skills.

Responsibilities: - Manage a team of support staff to provide timely and effective customer support - Develop and implement customer support strategies and processes to improve service delivery - Monitor and analyze customer feedback to identify areas for improvement - Coordinate with other departments to address customer issues and escalate as needed - Provide training and support to staff to ensure they have the necessary skills to deliver exceptional customer service - Develop and maintain relationships with key customers to drive customer loyalty and retention - Prepare and present reports on customer support metrics and performance to senior management

Requirements: - Minimum of 6 years of experience in a customer support role - Proven experience in managing a team and delivering high-quality customer support - Strong communication and interpersonal skills - Ability to think outside the box and innovate solutions to customer issues - Excellent organizational and time management skills - Bachelor's degree in Business Administration or related field preferred

Benefits: - Training & professional development opportunities - Gym membership - Travel & spending expenses covered

Working Environment: At Commercial Metals, we strive to cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, collaboration, and innovation, and provide a supportive and inclusive work environment where employees can thrive and grow.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Commercial Metals is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.