Support Manager - Work from home

Job Description:

Raymond James Financial is seeking a talented Support Manager to join our team in Hamilton, Waikato, NZ. This position offers the flexibility to work from home, making it ideal for individuals who thrive in an independent work environment.

Responsibilities: 1. Serve as the primary point of contact for customers, providing exceptional support and resolving any inquiries or issues in a timely manner. 2. Manage a team of support specialists, setting goals, providing guidance, and ensuring team success. 3. Implement and maintain support processes to improve efficiency and customer satisfaction. 4. Collaborate with cross-functional teams to address customer needs and ensure a seamless customer experience. 5. Analyze support metrics and identify areas for improvement, implementing solutions to drive performance.

Requirements: 1. 7 years of experience in a customer support role, with at least 2 years in a managerial or supervisory position. 2. Strong adaptability to changing environments and ability to work independently. 3. Excellent teamwork skills, with the ability to collaborate effectively with colleagues at all levels. 4. Persuasion skills to influence team members and drive positive results. 5. Bachelor's degree in Business Administration or related field preferred.

Benefits: - Travel and spending expenses covered - Relocation allowance for those outside of Hamilton - Free food provided during work hours

Working Environment: At Raymond James Financial, we thrive in a culture that embraces change and responds resiliently to challenges. You will have the opportunity to grow and develop in a dynamic and supportive work environment.

Deadline to Apply: June 22, 2024

Equal Opportunity Statement: Raymond James Financial is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.