Support Representative

Job Description:

Williams is seeking a dedicated and resilient Support Representative to join our team in Dunedin, Otago, NZ. As an entry-level Support Representative, you will be responsible for handling customer inquiries, providing product information, resolving issues, and ensuring customer satisfaction.

Responsibilities: - Field incoming customer inquiries via phone, email, or chat - Provide accurate and timely information about products and services - Troubleshoot and resolve customer issues in a professional manner - Maintain detailed records of customer interactions and transactions - Collaborate with other team members to ensure excellent customer service - Identify and escalate priority issues to the appropriate team members - Update and maintain customer account information

Requirements: - 1 year of experience in customer service or a related field - Resilient and dedicated mindset - Strong attention to detail and time management skills - Excellent communication and interpersonal skills - Ability to work well in a team environment - Knowledge of CRM systems is a plus

Benefits: - Dental insurance - Parental leave - Visa sponsorship

Working Environment: At Williams, we prioritize building strong relationships with our colleagues, clients, and partners. We believe in fostering a collaborative and inclusive work environment where everyone can thrive.

Equal Opportunity Statement: Williams is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants regardless of race, color, religion, gender, sexual orientation, age, disability, or veteran status.

Deadline to apply: June 22, 2024

Join our team at Williams and help us provide exceptional support to our customers!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.