Support Representative - Work from home

Job description:

ManpowerGroup is currently seeking a Support Representative to work from home in Auckland, NZ. This is a full-time entry-level position ideal for individuals with at least 1 year of experience in a similar role. The Support Representative will be responsible for providing excellent customer service and support to clients, ensuring their needs are met in a timely and professional manner.

Responsibilities: - Responding to customer inquiries via phone, email, and chat - Providing technical support and troubleshooting assistance - Resolving customer complaints and issues effectively - Documenting all interactions with customers in a clear and concise manner - Collaborating with other team members to ensure customer satisfaction - Researching and implementing solutions to customer problems - Negotiating with customers to reach mutually beneficial resolutions

Requirements: - Strong communication skills and attention to detail - Ability to work independently and prioritize tasks effectively - Driven and resourceful personality traits - Soft skills in research and negotiation - Previous experience in a customer service or support role preferred - Proficient in Microsoft Office and customer relationship management (CRM) software - High school diploma or equivalent required

Benefits: - Travel and spending expenses coverage - Vision insurance - Gym membership

Working environment: At ManpowerGroup, we provide a dynamic and inclusive working environment where technology is harnessed to drive innovation and efficiency. We encourage collaboration and continuous learning to help our employees thrive in their roles.

Deadline to apply: Interested candidates should apply by May 8, 2024.

Equal opportunity statement: ManpowerGroup is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.