Web Chat Assistant

Job Description:

Newell Brands is seeking a motivated and energetic individual to join our team as a Web Chat Assistant in Auckland, NZ. As a Web Chat Assistant, you will be responsible for providing exceptional customer service and support through online chat services. This entry-level position is perfect for someone who is looking to start their career in customer service and gain valuable experience in a fast-paced environment.

Responsibilities: 1. Engage with customers through web chat to provide support, answer questions, and assist with any issues they may have. 2. Utilize innovative problem-solving skills to address customer concerns and provide solutions in a timely manner. 3. Analyze customer chat interactions to identify trends and opportunities for improvement in the customer experience. 4. Collaborate with other team members to ensure consistent and high-quality service delivery. 5. Maintain a positive and professional attitude at all times, even when faced with challenging situations. 6. Stay up to date on product knowledge and company policies to effectively assist customers with their inquiries.

Requirements: 1. No prior experience required - we are looking for individuals who are eager to learn and grow in a customer service role. 2. Energetic and reliable personality traits essential for providing excellent customer service. 3. Strong analytical skills to effectively assess customer needs and provide tailored solutions. 4. Ability to think creatively and innovate when faced with customer inquiries. 5. Excellent written communication skills with a focus on accuracy and attention to detail. 6. Must be a team player with a positive attitude and willingness to collaborate with others. 7. Proficiency in using computer systems and web chat platforms.

Benefits: 1. Disability insurance 2. Profit sharing 3. Dental insurance 4. Recognition and rewards based on performance and merit.

Equal Opportunity Statement: Newell Brands is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants of all backgrounds and do not discriminate on the basis of race, gender, religion, sexual orientation, or any other protected status. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to Apply: May 8, 2024

If you are passionate about providing top-notch customer service and are looking for an exciting opportunity to kickstart your career, apply now to join the Newell Brands team as a Web Chat Assistant in Auckland, NZ.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.