Web Chat Assistant

Job Description:

NetApp is seeking a motivated and reliable Web Chat Assistant to join our team in Hamilton, Waikato, NZ. This position is entry level and requires at least 1 year of experience in a customer service or administrative role.

Responsibilities: 1. Provide exceptional customer service and support to customers via web chat. 2. Address customer inquiries, issues, and complaints in a timely and professional manner. 3. Collaborate with team members to ensure customer satisfaction and resolution of issues. 4. Assist with data entry and record keeping related to customer interactions. 5. Manage multiple chat conversations simultaneously while maintaining a high level of accuracy and focus. 6. Adhere to company policies and procedures when handling customer information and sensitive data.

Requirements: 1. Strong communication skills both written and verbal. 2. Ability to multitask and prioritize during high volume chat periods. 3. Proficiency in computer systems and web-based chat platforms. 4. Strong problem-solving skills and attention to detail. 5. Experience working in a fast-paced customer service environment. 6. Cooperation and people management skills to work effectively with team members. 7. Motivated and reliable with a positive attitude towards customer service. 8. High school diploma or equivalent required.

Benefits: - Life insurance - Paid sick leave - Paid Time Off (PTO)

Working Environment: At NetApp, we thrive in an environment that embraces and navigates change seamlessly. Our team is dedicated to providing the best customer service experience possible, and we are looking for individuals who can contribute to that mission.

Equal Opportunity Statement: NetApp is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: May 13, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.