Web Chat Associate - Work from home

We are currently seeking a motivated and experienced Web Chat Associate to join our team at Public Service Enterprise Group in Tauranga, Bay Of Plenty, NZ. This is a full-time position that can be done remotely from the comfort of your own home.

As a Web Chat Associate, you will be responsible for handling customer inquiries and providing support through online chat platforms. You will need to have a strong understanding of our products and services in order to effectively assist customers with their questions and concerns.

Responsibilities: - Respond to customer inquiries via web chat in a timely and professional manner - Assist customers with troubleshooting technical issues - Provide product information and recommendations to customers - Document customer interactions and follow up as needed - Collaborate with other team members to improve processes and procedures

Requirements: - Minimum of 2 years of experience in customer service or a related field - Confident and driven personality - Strong project management skills - Ability to adapt to changing situations and prioritize tasks effectively

Benefits: - Paid overtime opportunities - Retirement plan options - Free food provided during work hours - Opportunity to work in a diverse and inclusive environment that promotes a culture of belonging

Deadline to apply: July 1, 2024

Equal opportunity statement: Public Service Enterprise Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.