Web Chat Manager - Work from home

Job Description:

We are looking for a Web Chat Manager to join our team at Supervalu. This is a full-time, work-from-home position based in Hamilton, Waikato, NZ. The ideal candidate will have at least 6 years of experience in web chat management and be at a mid-to-senior level in their career.

Responsibilities: - Manage a team of web chat agents to provide excellent customer service and support - Develop strategies to increase customer engagement and satisfaction through web chat - Monitor and analyze chat conversations to identify areas for improvement - Collaborate with other teams to ensure a seamless customer experience across all channels - Stay up-to-date on industry trends and best practices in web chat management - Provide regular reports and updates to senior leadership on chat performance metrics

Requirements: - 6+ years of experience in web chat management - Strong communication skills, both written and verbal - Ability to adapt to changing priorities and handle multiple tasks simultaneously - Passion for delivering exceptional customer service - Innovative mindset with a focus on continuous improvement

Personality traits: - Adaptable - Passionate

Soft skills: - Communication - Innovation

Benefits: - Paid overtime - Training and professional development opportunities - Employee discounts on Supervalu products

Working environment: - Support employees in their personal and professional development

Deadline to apply: 2024-06-27

Equal Opportunity Statement: Supervalu is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.