Reservations Manager

Working for Hilton

Located on the shores of Lake Wakatipu, our lakeside resort features 5-star amenities including a 25 meter heated indoor pool, fitness center, eforea spa and outdoor terrace with lake views. Guests can sample the best of New Zealand cuisine at one of the multiple dining options and Pinot Pit by Wakatipu Grill serves a wide range of local wines.

Our unique location here in Queenstown offers our guests two hotels from the Hilton brand to choose from - Hilton Queenstown Resort & Spa and DoubleTree by Hilton Queenstown, and our Team Members get to work across both properties.

Hilton is a leading global hospitality company, covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties. Hilton has a portfolio of 18 world-class global brands, over 6000 properties in 119 countries and territories and an award-winning customer loyalty program, Hilton Honors. And, our amazing Team Members

What will I be doing?

As a Reservations Manager, you will lead a close knit team, in a fast paced environment. You will professionally and effectively handle customer inquiries and maximise revenue opportunities through upselling techniques. Specifically, the Reservations Manager will perform the following tasks to the highest standards:

• Work with Sales and Marketing Teams to develop a strategic sales plan
• Manage the Reservations Team to meet and exceed budgeted targets
• Monitor revenue variance, constantly, to identify areas of concern and build an approach to maximize revenue
• Develop accounts, proactively, and coach the Sales Team to develop accounts successfully
• Actively seek opportunities to increase revenue
• Understand the competitive marketplace through analysis of trends and data and build a strategic approach to manage trends
• Develop the Reservations Team to ensure the constant delivery of excellent Guest and customer service

What are we looking for? The ideal candidate will have a passion for delivering an exceptional customer experience, leading a team and maximising revenue.  To be successful in this role, you should maintain the attitude, behaviours, skills and values that follow: 

• Previous experience within management of front office/reservations and a background in hotels is required
• Strong understand of systems such on OnQ PM and OnQ R&I (Rates and Inventory) is required
• Experience leading and developing a team
• Strong organizational skills with a high level of accuracy
• Ability to communicate effectively and build long-term relationships
• Excellent understanding of yield and diary management
• Analytical approach to work
• Results focused

Thrive at Hilton

Thrive at Hilton is our Team Member Value Proposition. It supports the well-being and performance of our Team Members with industry-leading benefits, recognition and support to meet Team Member’s professional needs. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues. See how this innovative program could help you achieve your personal dreams:

• Workplace flexibility (work life balance)
• Professional leadership development framework
• Worldwide career opportunities
• Access to Hilton University and over 5000 online learning programs
• Free events and activities
• Discounted gym membership
• Discounted childcare
• Free staff meal and daily dry-cleaned uniform
• Discounted accommodation and food & beverage rates globally
• Participate in ongoing recognition programs
• Diverse by nature and inclusive by choice
• Support to participate in a variety of local volunteer activities
• Fast track to Hilton Honors Silver status

When you pursue a career at Hilton, you are part of a unique global enterprise characterised by the closeness of its Team Members. Wherever you are in the world, you share a special connection and sense of community that makes #TeamHilton a great place to be your best. Get insights into work at Hilton, and see what our Team Members have been up to by searching @hiltoncareers on Facebook, LinkedIn and Instagram.