Senior Customer Service Broker

Senior Customer Service Broker

Aon exists to shape decisions for the better - to protect and enrich the lives of people in Aotearoa, and around the world. Our colleagues provide our clients in over 120 countries and sovereignties with advice and solutions that give them clarity and confidence to make better decisions to protect and grow their business. 

This is an Office Based role located at our Aon Branch in Wellington.

What the mahi looks like

This role provides Customer Support, Service and Solutions to clients in our Group Schemes portfolio. As a Senior Customer Service Broker, you will utilise your experience in assisting the broader team in handling our more complex needs.

• Lead any requests that are more complex in nature
• Provide service and support to our larger accounts within the Group Schemes portfolio
• Work collaboratively with our leadership team providing additional support with the coaching and mentoring of the team
• Reviewing and updating procedures, as well as effectively recording and distributing these changes as necessary

What makes working at Aon Aotearoa New Zealand different

• This role will allow you to start building and growing a strong network internally across our organisation, with our providers and our clients
• Your valued contributions will play a key part in the delivery of our Group Scheme Services
• With our commitment to your development, this career pathway could see you progress into a subject matter expert or open up opportunities for lateral moves across other areas of the organisation
• You will have access to a range of benefits that we hope will make an impact on your life when and where it matters most including access to a range of subsidised insurance coverage – Life, Income and Trauma, Partially Subsidised Southern Cross Health Insurance, access to extensive Wellbeing programmes, and a reward leave programme

Skills and experience that will lead to success

• A demonstrated background in Customer Service from within an inbound Contact Centre environment
• You will have effective communication skills, the ability to negotiate, handle difficult conversations with confidence, and provide compassion and support to our clients who may be experiencing challenging circumstances
• Results and self-driven, with the ability to prioritise work for yourself and others as required
• Experience with coaching and mentoring more junior members of the team would be an advantage
• The ability to chip in to continuously improving our processes and uplifting the capability of others through your experience

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.

Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. 

We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on 

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. 

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