Service Desk Management Team Lead

The role:  
If you're the kind of person who thrives in managing both systems and teams, this role could put you at the core of a challenging yet rewarding environment. As the Service Desk Management Team Lead, your primary responsibility will be overseeing the resolution of complex technical and process issues within our bespoke applications, ensuring streamlined internal and external operations. Your expertise in ITIL and ITSM, paired with your knowledge of SQL, will be crucial in driving enhancements and ensuring continuous service delivery without interruption. This is your chance to step into a senior role with considerable impacts on business efficiency and customer outcomes.The Client: 
Our client operates within the freight sector, known for leveraging technology to simplify logistics and transport challenges. With a strong emphasis on digital solutions and a commitment to continuous improvement, they foster an environment where technology and innovation are at the core of operations. As they look to expand their capabilities, the organisation offers a culture where your ideas will be heard and success is rewarded.What you will bring:

Proven track record as a Service Desk Analyst/ Support Analyst for a minimum of 5 years +

ITIL and ITSM certification

Strong written and verbal communication skills, and dealing with multiple stakeholders

Extensive knowledge and detailed understanding of the Atlassian suite of products including Jira and Confluence

Sound hands-on knowledge of MS SQL language and tools

Experience in generating KPI, decision support and other reports using the Microsoft Power BI toolset

Exercising sound judgment in selecting data and information to support robust decisions

Demonstrated customer service focus, including the ability to adapt service level and style to meet the differing needs of customers 

Experience across the freight sector highly advantageous

Knowledge and/or experience in using Transport Management (TMS), ignition or similar systems 

Knowledge and/or experience in using Cargowise Warehouse Management (WMS) or similar systems

Knowledge and experience in support management for bespoke applications in particular for .NET applications with customer, supplier and internal interfaces; 

Understanding of EDI methods (CSV/XML/APIs/EDIFACT) and middleware systems including Sandfields Crossfire

If this sounds like you, and you are seeking a role with significant impact in the technological facet of the logistics and freight industry, we would love to hear from you.Don’t miss this opportunity – APPLY NOW! Your interest will be treated in the strictest of confidence.Note: We review all CV's manually and you will be contacted if your skills and experience meet the requirements of any of our clients. You must have valid working rights for NZ.