Service lead engineer

• Work on some of our most innovative technology projects
• Help drive continual improvements in the scope, quality, and management of Auckland Council’s server infrastructure, applications, data centre, and backup environments.
• 10+ years of IT experience and excellent technical capabilities along with your knowledge of industry best practices
• Hybrid work environment plus work with a team across physical and digital mediums

He angitūtanga: The opportunity
We're hiring for a proactive ICT Infrastructure Service Lead to drive ICT project implementation, champion quality standards and add value maximization. In this role, you'll provide crucial technical expertise during business case development and project planning, identifying best solutions and strategies aligned with our IS standards. You will be overseeing all project phases, from evaluation and testing to operational trial (to ensure industry best practices and trends are integrated for enhanced systems performance) and delivery process, which includes coordinating with vendors for successful execution and handover to production support teams.

Additionally, your role involves project management for minor infrastructure projects, contributing to policy development, and identifying initiatives for cost control and ICT value maximization. As a Level 4 escalation point, you'll investigate major incidents and offer support outside regular hours, fostering knowledge sharing and effective communication among stakeholders.

To access the full Job Description, please click this link

He kōrero mōu: About you
Our ideal candidate should have extensive experience in Microsoft technologies, notably in Active Directory, Exchange, and Security domains, and proficiency in M365, Azure, and AWS platforms. With over a decade of IT tenure, you should demonstrate exceptional technical capabilities in core infrastructure management, spanning network, computer, telephony, storage, and application infrastructure. We are also looking for people that can leverage system management and automated provisioning technologies such as SCCM, vRA vRO, and Orchestration, plus have a proven track record in policy development and implementation within complex organizations.

Furthermore, it's crucial to be skilled in analyzing, handling, and putting into action IT solutions across various technologies, especially in complex situations. Plus, you need to show that you're good at securing applications, servers, and networks, and have practical know-how with tools like Fortinet, Cisco, SAN, and virtualization tech. Having certifications like VCP, MCSE, CCNA, and CCDP, along with a relevant degree or industry certification is critical in this role.

Ngā āhuatanga kei a mātou: What we offer
Auckland Council is one of the largest local authorities in the South Pacific providing essential services and facilities to more than 1.6 million people. We are progressive socially, culturally, and environmentally while we work towards creating change having an impact on our journey to becoming a city we are proud of for our ratepayers and residents.

Ehara taku toa, he takitahi, he toa takitini My success is not mine alone, but the success of many.

In return for your hard work, you will be rewarded with a competitive salary and be a part of a friendly and collaborative team that is dedicated to our customers. You will receive dedicated training and development to help build your career and on top of this, as part of our Auckland Council Group, you will gain access to many benefits and discounts. To find out more click this link.

Me Tono Ināianei!: Apply Now!

If you have any questions you wish to clarify about this role, please reach out to me directly

Applications close Sunday 2 June 2024

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.