Support Analyst (Technical)

e Kaiurungi | About the Role
You will play a critical role in providing high quality information systems and technology support through the delivery of excellent customer service while responding to requests and incidents as part of our Digital Team.

With plenty of variety every day, you will engage directly with our customers as one of our primary contact points. You will professionally, and efficiently, manage requests for support, including software, hardware and telecommunications. You are part of the wider Digital team that gets involved in delivery of projects and initiatives across the Authority.

This is a hands on role which is based at Queenstown Station  where you will be part of the Aviation operational environment.

Ō Pūkenga | About You
You love providing amazing customer service and have strong communication skills.  This enables you to provide a high level, quality service to a variety of customers within the business.  You will have at least a couple of years applicable experience, a strong understanding of computer software and systems, specifically Microsoft operating, and applications systems is essential.

You are passionate about technology and services and will bring this with you to a very engaged and enthusiastic team.

Ko mātou | About us
As Aotearoa New Zealand’s safety and security regulator, the Civil Aviation Authority exists to enable safe flight for social connections, and economic benefit for all New Zealander.  We believe in keeping people safe and secure in the air, enabling participation in the aviation system, and making a difference to Aotearoa New Zealand aviation.  We achieve this through regulatory oversight of the aviation industry and frontline security at our airports.

The Civil Aviation Authority embraces diversity and is committed to providing an inclusive environment where our people feel respected, safe, and valued for their unique contribution.

The foundation for achieving this is our values, which guide how we work and the behaviours we expect from each other.

• Me mahi tahi – Collaboration
  We work together to achieve and succeed.
• Me mahi pono – Transparency
  We are open and honest communicators.
• Me mahi tika – Integrity
  We do the right thing.
• Me manaaki – Respect
  We treat all people with consideration and kindness.
• Kia tū rangatira ai – Professionalism
  We act in a way that brings credit to ourselves and our organisation.

The salary band for this position goes from $81 165 to $112 939 with a mid-range being $99 322. Starting salaries will be based on knowledge, skills and experience the successful candidate brings to the role and relativities across the organisation.

Me pēhea te tuku tono | How to apply

Please apply online with your CV and cover letter. For more information, please refer to the position description Template Position Description (aviation.govt.nz). If you have any queries, please refer these the Recruitment Team on . 

Applications close on Sunday 23/06/2024.