Support Associate - Remote Work

Job Description:

Norfolk Southern is seeking a talented and motivated Support Associate to join our team in a remote work capacity based in Wellington, NZ. As a Support Associate, you will play a crucial role in providing technical and operational support to our clients and internal teams. This position is at the Associate Level and requires a minimum of 4 years of related work experience.

Responsibilities: - Provide troubleshooting assistance to clients via phone, email, or chat - Monitor and resolve technical issues related to software, hardware, and network systems - Collaborate with internal teams to escalate and resolve complex issues in a timely manner - Assist in testing and implementing software updates and new features - Document all support interactions and resolutions accurately in the company database - Provide training and support to clients on how to effectively use company products and services - Stay current on industry trends and advancements to provide the best support possible - Assist in the development of support resources such as knowledge base articles and tutorials

Requirements: - Confident and adaptable personality traits - 4+ years of experience in a technical support role - Strong attention to detail and problem-solving skills - Ability to effectively communicate and persuade clients and internal stakeholders - Proficiency in using remote support tools and software - Bachelor's degree in Computer Science or related field preferred - Experience working in a fast-paced and dynamic environment - Flexibility to work non-traditional hours as needed

Benefits: - Company transportation provided - Company equipment provided for remote work - Medical coverage for employees and their dependents

Working Environment: At Norfolk Southern, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. As a Support Associate, you will have the opportunity to expand your skillset and grow professionally in a supportive and collaborative environment.

Equal Opportunity Statement: Norfolk Southern is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. We value diversity and inclusion in our workforce and encourage all qualified individuals to apply.

Deadline to Apply: July 1, 2024.

Join our team at Norfolk Southern and make a positive impact in the world of technical support. Apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.