Support Manager - Remote Work

Job Description:

Fisher & Paykel Healthcare is seeking a Support Manager for remote work to join our dynamic team based in Dunedin, Otago, New Zealand. As a Support Manager, you will be responsible for overseeing a team of support staff who provide technical assistance and customer support for our healthcare products. This is a full-time position at the Associate Level, requiring a minimum of 5 years of experience in a similar role.

Responsibilities: - Manage and lead a team of support staff to deliver exceptional technical assistance and customer support - Develop and implement strategies to improve support processes and efficiency - Monitor and analyze support metrics to identify areas for improvement and implement corrective actions - Provide training and mentorship to support staff to enhance their skills and capabilities - Collaborate with cross-functional teams to address customer issues and provide timely resolutions - Ensure compliance with company policies and procedures related to support activities - Drive continuous improvement initiatives to enhance the overall customer experience

Requirements: - Bachelor's degree in a related field or equivalent work experience - Proven experience in a support management role, preferably in the healthcare industry - Strong leadership and communication skills - Ability to motivate and inspire a team to achieve goals and targets - Excellent problem-solving and decision-making abilities - Driven and motivated personality traits - Strong planning and cooperation skills - Equal opportunity statement: Fisher & Paykel Healthcare is an equal opportunity employer and is committed to fostering a diverse and inclusive work environment. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.

Benefits: - Medical coverage - Free food - Gym membership - Cultivate leaders who foster inclusivity and mentorship in the working environment

If you are passionate about providing top-notch support to customers and leading a team to success, we encourage you to apply for the Support Manager position at Fisher & Paykel Healthcare. The deadline to apply is June 11, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.