Support Specialist - Remote Work

Job Description:

We are seeking a Support Specialist to join our team at PVH, a leading global apparel company in Auckland, NZ. This is a full-time remote position at an Associate Level requiring at least 4 years of experience in a similar role.

Responsibilities: - Provide troubleshooting and technical support to customers via phone, email, or chat - Resolve customer inquiries and issues in a timely and professional manner - Document customer interactions and resolutions in a CRM system - Collaborate with cross-functional teams to escalate and resolve complex issues - Stay up-to-date on product knowledge and industry trends to better assist customers - Support product launches and promotions by providing product information and support - Assist with training new support team members - Identify process improvements to enhance customer experience

Requirements: - Strong communication skills and a customer-focused mindset - Proven experience in a customer support or technical support role - Ability to work independently and prioritize tasks effectively - Driven and resilient personality traits - Emotional intelligence and problem-solving skills - Proficiency in CRM systems and Microsoft Office Suite - High school diploma or equivalent; Bachelor's degree preferred

Benefits: - Company-provided equipment for remote work - Vision insurance to support your eye health - Company transportation options for commuting

Working Environment: Join a dynamic workplace at PVH that values teamwork, fosters innovation, and celebrates shared success. You will have the opportunity to collaborate with colleagues from diverse backgrounds and contribute to the growth of our global brand.

Deadline to Apply: Please submit your application by May 8, 2024. We look forward to reviewing your qualifications and welcoming you to our team.

Equal Opportunity Statement: PVH is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, religion, or sexual orientation. PVH does not discriminate on the basis of these factors in any aspect of employment, including recruitment, hiring, promotions, and compensation.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.