Number of Applicants
:000+
About Us
Whangarei District Council is a key player in ensuring that Whangārei and its communities continue to prosper. We are charged with providing local government services to around 98,300 people in the Whangārei District, managing $1.5bn of community, waste, water, and transport assets, as well as land use in the district, which stretches from Langs Beach in the south to Bland Bay in the north.
We believe every employee at WDC has a key role to play in making our district an awesome place to live. We do that by giving superb service to our customers; we do it by working together as a group; we do it by building a culture where we can all contribute our ideas; and we do it by focusing on our outcomes. If this sounds like it could be your place and your people, please read on!
About the role
As our Team Leader Contact Centre, you will lead a team of 7 x Customer Service Representatives dedicated to delivering excellent customer service at first point of contact.
We feel this role will ideally suit a highly motivated and engaged people leader who really understands our customers and what is required to deliver a customer first culture. You will be comfortable in driving continuous improvements and thrive in an environment where collaboration and connections are key to achieving positive outcomes for our customers.
Core responsibilities of the role include:
Our successful candidate will preferably hold:
What can we offer?
As well as living in an amazing part of the world, we tick a lot of boxes when it comes to looking after our people. We reward good performance, celebrate diversity, encourage continuous improvement, and treat everyone with respect - honoring the Te Tiriti and practicing Manaakitanga in everything we do.
Our people enjoy continuous learning and development opportunities, a range of flexible working options, health insurance, life insurance and paid professional memberships.
With a stunning natural environment, great schools, and short commutes, working with us here at Whāngarei District Council will be the positive change you have been looking for. All you need to bring is your energy, your culture, your skills and experience, your dreams… and make it happen!
Ready to apply?
If you are ready to embark on this exciting journey with us, please send through your C.V and a compelling cover letter outlining why you're a great fit for this role!
We understand not all applicants will meet all our preferred criteria. Don't be discouraged. Please highlight any transferrable skills and life experience you can confidently offer in equal contribution.
If you have any questions, please feel free to contact Sian Leith in the People and Capability team on or .
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