Technology Support Team Lead

From our offices, located on the foreshore of Tauranga Harbour, in one of New Zealand’s fastest growing regions, with over 1400 staff around New Zealand, C3 is a business on the go. C3 has an established and proud history in our industry and our longevity is based on building for the future and keeping ahead of the pack. 

Our IT team spans an extensive environment, ranging from traditional IT solutions, through to technology that supports cutting edge logistics systems that track our customers’ products across the world. C3 are embarking on development of a new Technology strategy as our industry moves to digitise the supply chain. We are looking for people who can solve business problems through innovative technology solutions and teamwork. 

A desirable new opportunity has come up to lead the service desk team who play a pivotal role in supporting our business IT needs. Reporting to the Technology Delivery Manager, we are looking for an experienced and proactive Team Lead who can solve business problems through innovative technology solutions and teamwork. 

The successful candidate will be an experienced people manager who will take a “hands on” role running the service desk and can lead and develop a small and cohesive team that puts the customer at the forefront of our service. Provision of 24 x 7 end to end IT services underpin business operations and the IT service desk ensures business continuity through effective service and change management disciplines.

To be successful in this role we are looking for the following experience, knowledge, skills and abilities:

• People management experience to lead, develop and mentor the service desk team
• The ability to work alongside business stakeholders in the provision of proactive technical support services
• Management of the workflow of the service desk team including prioritisation in line with business needs
• Developing and encouraging adopting effective & methodical troubleshooting practices
• Reporting and monitoring service desk teams agreed quality & performance criteria
• Purchasing IT equipment and managing contracts for IT equipment with external vendors
• Contribute to and maintaining device lifecycle, inventory, and asset management processes
• Manage procurement cycle with internal customers
• Triage, manage and resolve service requests including user management, proactive monitoring and support, telephony support, systems maintenance as planned or required
• Ability to manage costs and adhere to budgets
• A self-starter with strong skills in relationship development and stakeholder engagement
• Relevant tertiary qualification and proven vocational track record
• Experience in digital supply chains an advantage but not essential

Along with the opportunity to work within a complex and rapidly changing industry, you will be rewarded with an attractive salary and development opportunities in an organisation looking at innovative ways of doing things.

Are you the one? We would be keen to hear from you if you think you have what we are looking for and desire to work for an industry leader, with a strong plan for the future, who rewards and develops their staff. The successful applicant will be required to pass a pre-employment medical and drug & alcohol test.

Apply now

Share