Web Chat Manager - Remote Work

Job Description:

Airgas is looking for a passionate and resilient Web Chat Manager to join our team in a remote work position based in Hamilton, Waikato, NZ. As a Mid-to-Senior Level professional with at least 8 years of experience in a similar role, you will be responsible for managing our web chat platform, ensuring seamless communication with customers and maximizing conversion rates.

Responsibilities: 1. Develop and implement strategies to improve customer engagement and satisfaction through web chat. 2. Analyze chat data and customer feedback to identify trends and areas for improvement. 3. Train and supervise chat agents to ensure consistent communication and adherence to brand guidelines. 4. Collaborate with cross-functional teams to optimize chat performance and conversion rates. 5. Stay updated on industry trends and best practices to continuously improve web chat operations. 6. Handle escalated customer issues and provide solutions in a timely manner. 7. Monitor chat performance metrics and provide regular reports to senior management.

Requirements: 1. Bachelor's degree in Marketing, Communications, or a related field. 2. Proven experience in web chat management with a strong track record of improving customer engagement. 3. Excellent communication and interpersonal skills. 4. Critical thinking and problem-solving abilities. 5. Innovative mindset with a focus on continuous improvement. 6. Ability to thrive in a fast-paced, rapidly evolving work environment. 7. Strong project management skills and attention to detail.

Personality traits: passionate, resilient Soft skills: critical thinking, innovation

Benefits: - Remote work flexibility - Company-provided equipment - Training and professional development opportunities

Working environment: At Airgas, you will thrive in an energetic and rapidly evolving work setting that encourages creativity and innovation. Our team values collaboration and communication, ensuring a positive and supportive work environment.

Deadline to apply: 2024-05-17

Equal Opportunity Statement: Airgas is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.