Web Chat Manager - Remote Work

Job Description:

Emerson Electric is seeking a highly skilled and experienced Web Chat Manager to join our team. This is a remote work position based in Napier, Hawke's Bay, NZ, with the opportunity for travel and professional development. The ideal candidate will have at least 5 years of experience in a similar role, with a strong background in web chat management and customer service.

Responsibilities: - Manage and oversee all aspects of the web chat platform, including monitoring chat queues, analyzing performance metrics, and ensuring a high level of customer satisfaction - Develop and implement strategies to improve the efficiency and effectiveness of the web chat system - Train and mentor team members to provide exceptional customer service through the chat platform - Collaborate with cross-functional teams to enhance the overall customer experience and drive business growth - Stay up-to-date on industry trends and best practices to continuously improve the web chat platform

Requirements: - Bachelor's degree in a related field - Proven track record of success in web chat management - Excellent communication and interpersonal skills - Strong analytical and problem-solving abilities - Resourceful and energetic personality traits - Ability to work effectively in a remote environment

Benefits: - Travel opportunities - Training & professional development - Profit sharing

Working Environment: At Emerson Electric, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to fostering a collaborative and inclusive work environment where employees are encouraged to grow and succeed.

Equal Opportunity Statement: Emerson Electric is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are proud to provide a supportive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-05-22

If you meet the qualifications and are looking for an exciting opportunity in web chat management, we encourage you to apply to join our team at Emerson Electric.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.