Web Chat Manager - Remote Work

Job Description:

AmerisourceBergen is seeking a motivated and experienced Web Chat Manager to join our remote team based in Nelson, New Zealand. We are a leading global healthcare solutions company, and we are looking for a talented individual to lead our web chat operations. This position is full-time and requires a mid-to-senior level of experience with at least 7 years in a similar role.

Responsibilities: - Manage and oversee the day-to-day operations of the web chat team - Set goals and targets for the team and ensure they are met - Monitor and analyze performance metrics to optimize efficiency and customer satisfaction - Train, mentor, and provide feedback to team members to help them succeed - Collaborate with other departments to improve processes and customer experience - Stay up-to-date on industry trends and best practices to continuously improve operations - Handle escalated customer issues and provide resolutions in a timely manner - Maintain data security and privacy standards in accordance with company policies

Requirements: - 7+ years of experience in managing web chat operations or similar role - Strong communication and leadership skills - Adaptable and reliable personality traits - Proficient in teamwork and decision-making soft skills - Ability to work independently and in a remote setting - Bachelor's degree in a relevant field preferred - Knowledge of web chat platforms and tools - Excellent problem-solving abilities and attention to detail - Familiarity with healthcare industry regulations and compliance standards

Benefits: - Company-provided equipment for remote work - Life insurance coverage - Company transportation for necessary travel

Working Environment: At AmerisourceBergen, we pride ourselves on creating an environment where technology is harnessed to drive innovation and efficiency. We value collaboration, transparency, and continuous learning to drive our success.

Deadline to apply: June 22, 2024

Equal Opportunity Statement: AmerisourceBergen is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender, sexual orientation, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.