Web Chat Representative - Remote Work

Job Description:

Target is seeking a motivated and experienced Web Chat Representative to join our team on a full-time remote basis. As a Web Chat Representative, you will be responsible for providing excellent customer service and support through online chat platforms. This role requires a high level of energy and dedication, as well as strong time management skills and creativity.

Responsibilities: 1. Respond to customer inquiries and provide support through web chat platforms. 2. Assist customers with product information, orders, returns, and general inquiries. 3. Resolve customer issues and escalate to appropriate teams when necessary. 4. Maintain a high level of customer satisfaction by providing timely and accurate responses. 5. Collaborate with other team members to improve processes and enhance customer experience. 6. Keep accurate records of customer interactions and transactions. 7. Stay up to date on product knowledge and company policies to provide accurate information to customers. 8. Work in a fast-paced environment and handle multiple chat conversations simultaneously.

Requirements: 1. Minimum of 4 years of experience in customer service or a related field. 2. Energetic and dedicated personality traits. 3. Strong time management and creativity skills. 4. Excellent communication and interpersonal skills. 5. Ability to work independently and as part of a team. 6. Proficient in using web chat platforms and other online communication tools. 7. High school diploma or equivalent required, bachelor's degree preferred.

Benefits: 1. Travel opportunities for top performers. 2. Paid overtime for additional hours worked. 3. Gym membership reimbursement for health and wellness.

Working Environment: At Target, we encourage curiosity and questioning to fuel innovation and growth. Our team members are empowered to bring new ideas to the table and contribute to the success of the company. We provide a supportive and inclusive work environment where everyone has the opportunity to thrive and succeed.

Deadline to Apply: Please submit your application by May 13, 2024.

Equal Opportunity Statement: Target is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees and applicants.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.