IT On-site Support Engineer

· Be the go-to person for IT in our Wellington office

· 9-day fortnight – with the same salary!

· CBD office + flexible working arrangements

About our company
Grant Thornton New Zealand is a member of an ambitious global organisation providing audit, tax, and advisory services to dynamic organisations to unlock their potential for growth. Our proactive teams led by approachable partners use insights, experience, and instinct to understand complex issues for our clients. 


Our collaborative culture means we share ideas as well as the responsibility for making them happen, and our fresh thinking and agile working helps businesses, communities, and our people to flourish.


About the role
Our in-house team is expanding, and we require an experienced technical support person to be the face of IT in our Auckland office. You will be eager to assist our teams ensuring their IT experience is always a positive one. You will achieve this by providing technical support and assistance to users within the GT organisation, on premise in the Auckland office. Assisting all employees by addressing and resolving IT related issues, whether they are hardware, software or network related.

Your responsibilities will include:

Assisting all employees by providing troubleshooting assistance and incident resolution for various IT related issues to end-users via phone, email, chat or in person.

· Install, configure and upgrade computer systems and software

· Assist with the setup and maintenance of servers, printers, routers and other IT equipment

· Onboarding and offboarding of users – laptops, mobile and peripheral equipment, permissions, and security

· Provide a high level of professionalism and customer service when interacting with users; listen carefully to users’ issues

and provide follow up to ensure problem resolution

· Maintain documentation of all support activities

· Maintain accurate inventory of hardware, software and licenses

· Monitor systems for performance and security issues; ensure compliance of company policies

· Troubleshoot hardware, software and network problems and determine appropriate solutions

· Provide training and upskilling to all users

About You

· You will have a strong foundation in IT support

· An excellent communicator, both written and verbal

· Are you passionate about problem solving and ongoing learning & development of yourself and the teams you

support?

About Our Culture
At Grant Thornton, we are committed to growing authentic and inclusive leaders who create a vibrant and innovative working environment that inspire and engage our people to perform to their potential. Our collaborative teams enjoy working together and ensure they are constantly learning, exceeding client requirements and expectations as a result. 


Our Partners are down to earth, approachable, and recognise and reward achievements of the team and individuals. We enable our team members to be themselves at work and match drive and commercial acumen with further opportunities to learn and advance.

Our Benefits: 

· 9-day fortnight (with no reduction in salary)

· Competitive remuneration package

· A highly supportive team environment where you are encouraged to pave your own career

· $1,040 per year for fitness & gym memberships

· A flexible working culture and working arrangements

· The ability to purchase up to 2 weeks extra leave per year

· A very active and fully funded social club including team sports

· A financially rewarding referral programme

· A day to volunteer

· Professional memberships and continued education support

· Free fruit baskets and loads of morning teas!

· Additional parental leave, salary top-up and a back to work coaching programme

· Cultural swap days

· Dress for your day

· Laptop & mobile phone (you choose – iPhone or Samsung)

Apply today and be more with Grant Thornton!

To be considered for this role, you will need to be legally entitled to live and work in New Zealand. To be legally entitled to work in New Zealand, you should be a New Zealand citizen or permanent resident or hold a valid work visa. Please check the New Zealand Immigration website for more information